Frequently Asked Questions

Where is your shop located?
We are based in Kochi, Kerala. At present we are having on-line sales only. Office Located at 1st Floor, Alisha Smart Building, Seaport Airport Road.

What is your working time?
Working Hours
MONDAY – SATURDAY
10:00 AM – 6:30 PM IST

Holidays – Sunday and Public Holidays

KINDLY NOTE:
1. Any calls outside the working hours may not be answered.
2. If your call during our working hours is not answered, please leave a message with your name and query.

How do I purchase from you?
https://www.Imaayadesigns.com. On line buying facility available

Can we re-order the booked items?
Our items are usually unique pieces. However, in rare cases, we may have the same item in a different color/pattern.
What are the shipping charges like?
Most of our items are at free shipping within India. Some special offer products are only coming with shipping charge Extra and that depends on the region the courier is sent to. Within Kerala, its Rs.40/kg at the moment. Slightly higher to other parts of India.

How many days it may take to reach us the ordered products?
After your package is picked up from our premises , it normally takes around 4-5 working days to reach anywhere in India. If you do not receive in 5 working days then please contact us by email to Imaayadesigns@gmail.com

Do you courier outside India?
Yes. We ship worldwide. Shipping charge will be extra.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

What payment methods are available?
On line payment facility is available at our website. Secure Payment using DEBIT CARD/CREDIT CARD/ NET BANKING can be done.

Is Cash On Delivery(COD) available?
We’re sorry. This facility is not available now.

Do you supply in bulk?
We do not supply in bulk/wholesale.

Do I get exactly what I see in the photo. Would the color be different when i receive the material?
What you see is what you get!! We take extra effort to get you neat and true colour photographs of the items for your easy selection.
However certain colours may slightly vary due to setting difference on the device used to view the item.

Important Note
*All items are DRY WASH only
*No colour guarantee of material

Do you have a stitching unit?
Yes, we have arrangements to stich your items bought from us.

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